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Is it Worth it to Use a Travel Agent?

Updated: Nov 14, 2023

In a world of easy access to plenty of offers, travel excursions and information online - is it valuable to use a travel agent? We've laid out some of the pros and cons.

Using a travel agent can have several advantages and disadvantages, depending on your individual travel needs and preferences. Here are some of the pros and cons of using a travel agent:

Pros of Using a Travel Agent

1. Expertise and Knowledge: Travel agents are often well-trained and knowledgeable about various destinations, travel options, and the latest industry trends. They can provide valuable insights and recommendations.

2. Time-Saving: Planning a trip can be time-consuming, especially when researching and booking multiple components like flights, accommodations, and activities. Travel agents can save you time by handling these tasks for you.

3. Personalized Service: Travel agents can tailor your trip to your specific preferences and needs, taking into account your budget, interests, and any special requests.

4. Access to Exclusive Deals: Many travel agents have access to exclusive offers, discounts, and packages that may not be available to the general public.

5. Assistance During Emergencies: If you encounter travel disruptions or emergencies, your travel agent can assist you in rebooking flights, finding alternative accommodations, or addressing other issues.

6. Group Travel: Travel agents can be especially useful for organizing group trips, such as mission trips, weddings, or corporate retreats, by coordinating group discounts and logistics.

7. Peace of Mind: Having a travel agent can provide peace of mind, knowing that there is a professional to handle the details and help with any unexpected issues while you're on the trip.

Cons of Using a Travel Agent

1. Service Fees: Some travel agents charge service fees or commissions for their services, which can add to the cost of your trip. However, this may be offset by potential savings they can secure for you.

2. Limited Independence: If you prefer to have complete control over your travel plans and make spontaneous decisions, a travel agent may not be the best choice for you.

3. Potential for Bias: Travel agents may have partnerships with certain suppliers or receive commissions, which could influence their recommendations. Always ask about potential conflicts of interest.

4. Online Booking Options: With the rise of online booking platforms and travel websites, many travelers prefer the convenience and cost transparency of booking directly. Travel agents may not always provide the best deals.

5. Communication Challenges: Depending on the travel agent's availability and responsiveness, communication can sometimes be a challenge, especially if you need to make last-minute changes.

6. Varied Quality: The quality of service can vary among different travel agents. It's essential to do your research and choose a reputable agent with positive reviews.

How is Anago different from a travel agency?

On top of all the pros of a traditional agency, Anago is founded to address some of the common limitations of a traditional travel agency.
  1. Full Flexibility: Here at Anago our goal is to create the best experience by tailoring each of our tours to the group and their specific needs. We spend lots of time and energy learning about you, your group and your individual hopes for your trip.

  2. Budget-Friendly: We began Anago with a heart to make these unique experiences accessible for many! The beauty of our direct partnerships is our ability to tailor every tour to your needs, itinerary, and timing to your budget. If you want luxury, we know the finest! If you want a budget-friendly trip, that's our bread and butter. But we don't ever sacrifice quality!

  3. No bias: We are not traditional agents that are partnered with hotel or airline suppliers, this means we will explore every option to find the best available, not just a small selection.

  4. Direct access to local team: With all of our destinations we work with locals on the ground, more often the owner themselves, to ensure you get the best experience with direct communication for any issues or questions.

  5. Quality Assured: We don't sell what we haven't seen. All of our tour destinations are places we've been ourselves. We stay in these hotels, we eat the food, we use these guides and we trust our local partners to vet and curate every detail. Feedback from our previous groups is incredibly valuable to us as well as we use that to make adjustments for the best experience possible!

In summary, using a travel agent can be beneficial for travelers seeking expert advice, personalized service, and a hassle-free experience. However, it might be hard to get full control over their travel plans or are on a tight budget with a traditional agency. When considering a travel agent, it's essential to weigh the pros and cons and select one that aligns with your travel goals and preferences.


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